Day: August 10, 2021

3 Compelling Reasons to Switch to Hosted Fax

Why Should You Choose Hosted Fax?

When it comes to upgrading business technology, fax machines may not be the first devices to come to mind. Yet, standard faxes could be presenting some overlooked risks to your company. Fortunately, a hosted fax system will safeguard your organization against many threats by converting emails to faxes and vice versa through software, without the need for physical fax machines.

1. Avoid Compliance Issues with Hosted Fax

Traditionally, only industries such as health care and law had to be mindful about protecting sensitive data. However, new regulations are currently evolving to control how companies distribute consumers’ personally identifiable information. Fax machines and their servers are rarely encrypted, which increases the risk of others being able to view sensitive data. Thus, if you’re transmitting customer or patient information over fax, you could face noncompliance issues. Virtual faxing has built-in encryption to prevent visibility by third parties and maintain compliance.

2. Keep Cybercriminals Out

Cybercriminals are clever and resourceful. They’ll look for the weakest points in a business, and in many cases, outdated technology such as the fax machine can provide the easiest way in. Analog devices can be targeted by malware or ransomware, which is often sent to faxes via image files. These threats can then be distributed across a business’ entire network, potentially compromising its devices and data. By switching to hosted fax, you can forgo the traditional machine altogether and ensure your documents are sent over a secure network.

3. Secure Your Data

Fax machines print documents upon receipt, which can easily be misplaced or put in the wrong hands. Businesses receive dozens of valuable papers every day, ranging from quotes from vendors to consent forms from clients. With web-based faxing, you can choose how to store incoming faxes to ensure no data ever goes missing. For example, keep them on a cloud drive for easy access and backup purposes.

If you’re thinking about switching to hosted fax, turn to MyVoip. Serving Bergen County, NJ, this trusted telecommunications provider offers state-of-the-art technology and services to keep your business running smoothly, and to minimize the risk of security threats. Find out more about our comprehensive faxing solutions online, or Call 833-698-6471 to discuss your business’ needs with a team member.

Cloud Services – A Business Owners Guide.

Moreand more companies are using cloud services, but as a small business owner, you may be wondering if the switch would be beneficial for you. However, the many advantages of cloud services can make the transition worth it for any business, no matter the size. Before contacting a telecommunications company, learn more about the different options available to find the best cloud service for your needs.

Cloud Services…What are they?

Cloudservices allow you to store and use your data on the internet through hardware as a service (HaaS) and software as a service (SaaS).

With HaaS, you can get the hardware resources you need without purchasing more servers or network switches. With SaaS, your software applications are hosted and maintained by a service provider that makes them easily accessible to you and your employees.

HowWill They Benefit Your Business?

Work Remotely

Accordingto a recent study, 3.4% of the American workforce works remotely. With cloud services, your employees can work and collaborate from anywhere, sharing their progress on the software platform. You’ll also be able to monitor their progress and make sure they’re on task. Working remotely saves your employees the time and money of commuting, and saves you money on a smaller office space.

Grow Your Business

It’s hard to plan for the growth of your business, as you don’t want to invest in technology or resources that you may not need. However, when you work with a telecommunications company, you’ll have access to additional cloud storage space and resources as you need them. Upgrade your system within minutes, and feel good about growing responsibly.

Improve Security

When you store your data on the cloud, it’ll be safe in emergencies. Also, cloud services can automatically keep your computers up-to-date with anti-virus services, protecting you against malware threats. If your devices are lost or stolen, you can feel relieved knowing cloud security is hard to breach. Plus, you’ll still have control of data on the cloud, so you can delete or move it as necessary.Make the switch to cloud services simple by partnering with MyVoIP in Lyndhurst, NJ. This telecommunications company is committed to finding the IT solutions that’ll keep your business flourishing in this fast-paced landscape. Call 833-698-6471 to speak with an expert about your business needs, or visit our website for more information about how we can help you.

Virtual pbx

Virtual PBX Phone Systems…What are they?

Virtual PBX Phone Systems (or Private Branch Exchange (PBX)) is a business phone system that lets multiple users dial out, receive calls, transfer calls, and communicate in-house simultaneously. On the other hand, a virtual PBX phone system offers the same capabilities but connects to the outside world using an internet connection. If you’re unfamiliar with this technology, review the introduction below to learn how it works and how it could improve your business capabilities.

What Is A Virtual PBX Phone System?

Virtual PBX phone systems are normally provided as a service through a managed services provider. This system uses existing phones and internal lines, so it looks and operates just like a traditional business phone system. As a result, it has a very minor learning curve. However, the switching of calls happens “virtually” through the host’s computer system, and it uses your DSL or cable internet connection for outside calls rather than telephone lines.

What Are Its Benefits?

Virtual PBX offers numerous advantages. For one, it allows users to send and receive calls when they aren’t at their desks. This is an enormous benefit for sales, engineering, and executive team members who travel. These employees can access voicemails and receive calls from anywhere they have an internet connection.

Additionally, setup is inexpensive, as there are no hardware requirements. Moreover, businesses don’t need to spend time or resources maintaining the system, since their managed services provider operates it. This allows small businesses to have the same telecommunications capabilities that were the sole domain of large enterprises in the past.

Finally, because it doesn’t require hardware additions to add users or lines, a virtual PBX is quick, easy, and inexpensive to scale. This is advantageous for rapidly growing businesses who would otherwise find it a challenge to keep up with changing telecommunications needs.

To learn more about adopting a virtual PBX system, contact MyVoIP in Lyndhurst, NJ. This trusted telecommunications company serves businesses throughout Bergen County and the surrounding areas with a 99.9% uptime. In addition to virtual PBX and VoIP phone service, we also specialize in hosted fax and video conferencing. Learn more about our company on our website, or Call 833-698-6471 to arrange a consultation.

Video Conferencing Etiquette

5 Video Conferencing Etiquette Tips to Remember

5 Etiquette Tips to Remember While Video Conferencing 

Video conferencing has become a must-have tool in today’s technologically-connected business world. It allows teams working remotely to connect and collaborate on projects while keeping business on track. As with in-person meetings, however, there are certain etiquette tips that should be followed to ensure video conferences run smoothly and efficiently. Below are a few important tips to keep in mind.

5 Etiquette Tips to Remember While Video Conferencing 

  1. Test Your Technology Ahead of Time 

It’s always a smart idea to test your technology in advance when videoconferencing with multiple parties. Ask a coworker to hop on a brief test call with you to ensure you have a handle on the way your mic and camera work, along with screen sharing or any other features you plan to use.

  1. Maintain Eye Contact

Just as you would in an in-person meeting, maintain eye contact with the person you’re speaking or listening to. Remember that you’ll need to look directly into the camera, wherever that’s located on your device.

  1. Sit in a Well-Lit Area

It’s courteous to sit in a well-lit environment so your participants can see you well. You may need to adjust the lighting in advance by minimizing glares, closing the blinds behind you, or tilting your screen so others can see your face.

  1. Speak Clearly 

Most modern devices are equipped with high-quality microphones, so you won’t need to shout for others to hear you. Speak at your normal volume, but be sure to enunciate properly so that none of your words are muffled.

  1. Mute Yourself as Needed 

If someone is presenting or you’re not actively engaged in the conversation, put yourself on mute until you need to give input. This will reduce background noise and feedback so that everyone can hear the speaker clearly.

If you’re seeking a team to help streamline video conferencing in your office, turn to MyVoIP. Serving Bergen County, NJ, this telecommunications company offers VoIP systems as well as Internet and voice packages to keep your business running smoothly. Explore our plans online or Call 833-698-6471 to discuss your business’s needs with one of our team members.

Telecommunication services for businesses

What Can a Telecommunications Company Do for My Business?

If you own a small business, the vendors you choose to work with will have a major impact on your organization’s profitability. While different industries demand different kinds of working relationships, virtually every successful business needs a reliable telecommunications company. Here are some of the biggest ways this vendor will contribute to your bottom line, regardless of your industry.

3 Benefits of Working With a Full-Service Telecommunications Company 

  1. Total Flexibility 

By harnessing the power of a VoIP phone system, you can grant your team remote access to the company’s network, allowing them to connect with each other—or their clients—no matter where they are. Using a cloud-based telecommunications company like VoIP will make it incredibly easy to adapt to changing times. Whether your team needs to connect with international clients at odd hours or abide by social distancing requirements, giving them the flexibility to work from home will allow your business to thrive.

  1. More Accessibility

A full-service telecommunications provider will give your business the power to connect with clients in several ways, including via voice, email, video, and text message. This kind of accessibility will allow you to provide superior customer service so you can attract more clients and keep them on longer.

  1. Streamlined Collaborating 

With comprehensive telecom services, your team will be able to collaborate through a secured network at the touch of a button. They can exchange documents, chat in real-time, and even share screens as needed, so every project is finished on time and within budget. Regardless of whether your employees are working at the office or from their homes, they’ll be able to connect with everyone else with ease.

If you own or operate a business in Lyndhurst, NJ, turn to MyVoIP for all your internet and voice needs. This reputable telecommunications company is equipped to serve organizations of every size across Bergen County. Our cloud-based platform offers all kinds of capabilities, including voice, fax, transcription, video, and SMS texting services. To learn more about our business packages, visit our website. To get a quote for your organization, Call 833-698-6471.

Voip service needs for businesses

3 Signs a Business’s Phone System Needs an Upgrade

A Phone System Upgrade for Small Businesses play a vital part in daily operations, as they allow for instant communication with customers and between employees. If your company has outgrown your phone system, it can slow down processes and frustrate clients, resulting in lost revenue. For that reason, upgrade to VoIP services or a cloud-based system when you see any of the following signs.

When to Upgrade the Phone System for Your Small Business

  1. You Need More Lines or Features

If your lines are often tied up, you need to expand your network.  A VoIP Phone System is ideal in these cases because it’s usually less expensive than adding additional landlines, and it allows you to continue using one number for the whole company. You should also upgrade if you need the features an electronic system can provide, such as video calls, conference calling, a digital answering machine, or an automated answering service.

  1. You’re Adding Phones

Whether you’re adding new desks as your business grows or establishing a whole new office or retail location, upgrading allows you to continue to have one phone number and network while providing reliable access to any site. You can also reduce setup costs, as a VoIP Phone System requires less hardware and installation time than separate phone lines.

  1. You Want More Integration for Your Employees

In today’s fast-paced business world, your employees will likely need to travel to conferences, job sites, and potential new locations. Having an electronic network that your employees can connect with from laptops and smart devices allows them to work from anywhere, boosting productivity more easily. It also means you can offer your employees the option to work from home, saving you office space and resources, and improving your company’s flexibility.

For quality phone systems for your small business, including VoIP and cloud-based solutions, choose MyVoIP. Based in Lyndhurst, NJ and serving Bergen County, we will help you review quotes from top providers, so you can find the best solutions for your situation. We also offer state-of-the-art call center setups. Call 833-698-6471 or visit our website to get started.

Freelancing

Are you Freelancing? Reliable Internet Service is a must!

Freelancing is a great way to add new income or enter the world of self-employment. However, since most freelancers communicate with clients over the internet, reliable Internet service become a must!  Otherwise, work may be difficult when your online connection is slow or spotty. By purchasing high-speed internet from a telecommunications company, you’ll experience the following benefits.

Why Do Freelancers Need Reliable Internet Connection?

1. Finding New Jobs

Most freelancers find opportunities through job-posting sites, as this is where many employers post work requests and accept bids. A reliable internet connection from a telecommunications company ensures you can access these sites and apply for jobs.

2. Client Communications

Once you take a job, you’ll need to establish a working relationship with the client. From accepting the initial job requirements to providing updates and revisions, most of the discussions will take place over email and live chat. High-speed internet will ensure you have the bandwidth to use these features.

3. Research

Many jobs will require extensive research, which is easiest online. The internet is home to plenty of resources, including professional databases. Whether you’re reading in your browser or downloading PDFs, you’ll require a high-speed internet connection. You need a telecommunications company that provides reliable internet service.

4. Cloud Connectivity with Reliable Internet Service

Many companies trade content over the cloud, which requires an internet connection. This safe space is where businesses house job content for you to download. Often, they’ll ask you to save and upload working files there as well. You’ll also want access to your personal cloud services so you can safely backup your working files.

Whether you’re a freelancer or small business owner looking for reliable internet service, contact MyVoIP in Lyndhurst, NJ. Our professional team provides state-of-the-art phone systems for small businesses, including video conferencing, VoIP, and hosted fax. Explore all our services on their website, and Call 833-698-6471 to speak with a sales associate about your needs.

Cloud contact centers

Cloud Contact Center…What’s the buzz?

Maybe you haven’t heard the term “Cloud Contact Center” but I bet all of you have heard of a call center. Well a contact center essentially is a call center on steroids. We can rightfully say that it is replacing call centers because the customer’s preferred method of reaching a business is no longer just by “calling”. They need to make some sort of contact with their vendor and they want that business to respond back as fast as possible. Sometimes sitting on hold or waiting for a call back isn’t the fastest method for a response, as it shouldn’t be.

As call center agents become more intrinsic to a company’s customer experience, the duties that are required of them are also increasing. An agent can be answering emails, chatting with live customers and even updating tickets, all while they wait for their next call. This gives any company increased value in their agents by maintaining a productive workforce. By applying a workforce management program to the contact center ensures the right agents with the right skill sets are staffed at the right time. Doing so results in lower operational costs and better customer experience.

Companies that take the customer first approach to their contact centers, experience superior results. More than ever enterprises are trying to improve key customer experiences as an effort to retain lifetime customers. Legacy call centers are reactive in nature because they only address customer needs when they are contacted directly. Today’s modern contact centers tend to address customer issues before they happen by proactively initiating interactions. For example, sending out anticipated service outages, product recalls or even requesting customer feedback are ways that companies are delivering great customer experiences and accelerating their growth.

You might be asking yourself how you can implement one of these fantastic contact centers into your business. Well the answer is, with a cloud contact center solution. The cloud contact center has a lower cost than traditional premise-based call centers, greater scalability and improved efficiency. For businesses looking to optimize their customer service practices here are a few of the benefits of cloud contact centers.

Agent Versatility: Businesses can provide 24/7 customer service because their agents can be located anywhere. A cloud solution offers agents to work across multiple contact centers and in any location, which provides flexibility and maximum efficiency all at once.
Greater Scalability: The on-demand nature of cloud solutions allow true scalability for companies when they need it. During peak hours employ additional agents to keep up with the demand and decrease them when they are not needed.
Reduced Costs: As with other cloud solutions, the upfront costs go out the door when you implement a cloud contact center. The pay as you go model allows even more scalability and ROI.
Integrations: There are endless integrations when it comes to cloud contact centers. Track calls, service tickets, chat and emails into your existing CRM, helpdesk software, team collaboration tools, service software, auto-dialers, live chat, e-commerce sites and even workforce management software. Now the customer journey is visible to everyone who engages with them. How cool is that!

When you’re searching for a reputable telecommunications company, reach out to our specialists at MyVoIP, a Bergen County leader in customer experience solutions. Call us today at 833-698-6471 to schedule a consultation or visit us online for more information.