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3 Advantages of Switching to a Cloud-Based Call Center

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A call center is the primary interface between a business and its customers, but traditional phone lines can’t provide the experience modern customers expect. On-site call center equipment is also expensive to install, maintain, and upgrade, which makes call center as a service (CCaaS) solutions so attractive. These innovative technologies use VoIP services to create virtual call centers with all of the features you need while minimizing expenses.

The Benefits of CCaaS

1. Cloud-Based VoIP Services

CCaaS systems are entirely cloud-based platforms that eliminate the need to install software or invest in expensive hardware. The off-site servers are also monitored by a team of professionals who will ensure that your software is always up-to-date. This gives you access to all of the latest features and improvements without the cost of constant upgrades.

2. Advanced Features

In today’s economy, many customers prefer to interact with businesses via text message, email, or through social media. Contact centers using traditional landlines might struggle to meet these demands, especially if they were designed with phones in mind.

Cloud-based call center systems can easily integrate multiple communication channels through a single system, allowing employees to connect with your customers wherever they are. They also feature intelligent skill-based call routing, AI customer assistants, and management tools that are designed to maximize efficiency, which reduces hold times for your customers.

3. Easy Scalability

Adding capacity to a traditional call center could require thousands of dollars in investments and significant downtime, which drives the costs up even more. With a virtual call center, increasing the number of agents to meet the needs of your patrons can be done with a few mouse clicks. In fact, you can go from one contact agent to over 100 practically overnight with no service interruptions or hardware upgrades.

As one of the industry’s leading VoIP services providers, MyVoIP in Ramsey, NJ, gives businesses throughout the U.S. and Canada the tools to compete in the modern economy. Their customizable CCaaS solutions use the most advanced software in the industry, hosted on the reliable Google Cloud® platform. Visit their website for more on their contact center solutions, follow their Facebook for tips and advice, or call (833) 698-6471 to discuss your needs with a member of their team.

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