If you receive a high volume of customer service calls, you might have established an automated system to greet the callers first. Unfortunately, this can cause some customers to become frustrated, especially if the automated system isn’t recognizing what they’re saying. With the help of AI, you can program your VoIP to distinguish between callers who are calm and those who are upset, so you can immediately transfer the aggravated customers to an agent. The system can also keep track of all the information they provide, so they don’t have to repeat their scenario multiple times.
If you’re interested in improving your business with a VoIP phone service, reach out to MyVoip in Lyndhurst, NJ. This telecommunications provider will assess your company’s needs and recommend the ideal internet and voice packages to further your goals. From SMS to software integration, you’ll find countless uses for our tools. Visit their website to learn more about our offerings, or Call 833-698-6471 to arrange a consultation.