How To Listen In On An Active Call on MyVoIP

*Please keep in mind that you require the scope of Office Manager to view active calls in the portal.

As an Office Manager, the home page should look like this. Scroll all the way down, and you will see the current active calls below the graph.

On the right side, it shows the statistics of calls. Circled in red shows the number of current active calls.

Follow the arrow, and click the speaker icon on the same row of the call. Your desk phone will ring just as you are receiving a call. Once you answer it, you will be able to listen in on the active call.

Have more questions? Submit a request

3 Ways to Improve Online Meetings

Online Meetings have opened up a whole new world for collaborating. However, while meetings can be held remotely over video chat, they sometimes fall flat without the face-to-face interactions that were once crucial to every workplace gathering. Here are some ways to make sure your online meeting stands out and remains positive.

How to Have Productive Online Meetings

1. Start With an Agenda

You need to plan and make an agenda for your meeting, as not having a goal or set of talking points wastes your attendees’ valuable time. Try to set up a schedule that’ll keep people engaged, and aim to keep it between 30 minutes to an hour long. Finally, don’t let your meeting take more than 15 minutes over your scheduled time to respect your colleagues.

2. Do Introductions at your Online Meetings

Take the time to introduce everyone on the call, even if there’s only one new person. This can serve as an icebreaker if you ask everyone to name their favorite food or TV show. Choosing to do introductions also shows that you care about everyone in the meeting and want them to feel comfortable during your call.

3. Add Interactive Elements

Sometimes, business meetings can feel like the boss is giving a speech rather than the whole team collaborating. To avoid this, make parts of the meeting interactive. Ask for opinions, request suggestions, or even take a break to play a game. You can also design a Powerpoint that’s engaging to the viewer and might include videos, sound clips, or questions for the group to answer.

Looking for a powerful way to host your video conferencing meeting? Check out MyVoIP in Lyndhurst, NJ. This telecommunications company offers RingCentral Meetings™ that allow screen sharing and worldwide video conferencing. Additionally, they provide phone and internet packages to fully integrate your system. Visit their website or call 833-698-6471 to schedule a consultation today.


A SIP Phone…What is it?

A SIP Phone, or Session Initiation Protocol Phone, is a popular choice for businesses of all sizes and industries. This protocol establishes communication entirely over the internet. Instead of a traditional public switched telephone network, the voice is carried over an IP-based network. Understand what the SIP phone offers to decide if it’s right for you.

A Guide to the SIP Phone

What Are the Types of SIP Phones?

These phones can be categorized into two main types: hard phones and soft phones. Hard phones look and function like regular telephones; these are your average desk phones that connect through an Ethernet cable. They are stationary, but they can be cordless. These are best for the traditional office.

Soft phones are applications used on smartphones, laptops, or desktop computers. People typically use a headset with a microphone to connect to the VoIP application. These are ideal for people who need to communicate on the move, such as those who often travel or conduct much of their work out of the office. They are also best for teams with many remote employees.

What are the Benefits of a SIP Phone?

IP phone systems provide much more than simple phone calls. They can be used for video conferences, call forwards, emails, instant chats, and mobile apps. These unified communications can save a lot of money and time; there is not a physical network to install. This also means there is virtually no maintenance or additional configuration necessary as you use the system.

They can be easily scaled and used anywhere in the world; as your business grows or its needs change, your phone system can seamlessly adapt. The calls are encrypted over the network, which keeps your information and communication secure.

MyVoIP is the trusted telecommunications company for businesses of all sizes in Lyndhurst, NJ. We provide state-of-the-art SIP phones and reliable customer service for our clients, with a full array of features available with our systems. Learn about our affordable packages online and call 833-698-6471 to schedule a consultation.


Faxing…3 Safe Best Practices for Business Owners

Faxing remains a useful method for transferring documents, even though typing in phone numbers and sending private files can present security risks.  If you don’t yet have hosted fax service and are looking for ways to increase the safety of this practice, use these tips.

How to Practice Safer Faxing

1. Use a Cover Page

When loading documents onto the fax tray, it’s easy for anyone nearby to see them. To prevent clients, employees, or strangers from viewing the information, conceal the actual file with a cover page. Ideally, this page should feature a confidentiality notice, but even a blank page is helpful. To remind your employees to follow this practice, leave a stack of printer paper next to the fax machine.

2. Protect the Faxing Station

It’s also important to consider the location of your fax machine. If you’re frequently sending documents that entry-level employees shouldn’t see, move the machine into a private office that requires a key code. Also, confirm that your recipient has protected their fax station. Then, when the transfer is complete, call and ask them to remove the files from the tray.

3. Save & Verify Contacts

If you’re typing in a 10-digit phone number each time you send a fax, the risk of a typo is high. This could leave your private files in the hands of a stranger, with no way to retrieve them. Instead, link significant numbers to speed dials, so you only need to press a single number. Once a month, check in with your business contacts to ensure their numbers are the same.

If you’re hoping to increase the security of your file transfers, turn to MyVoIP in Lyndhurst, NJ. We offer hosted fax services, which allows you and your employees to send and receive documents straight from the computer. We also have other workplace advancements, including VoIP phone services and video conferencing. To learn more about our products, visit our website. You can also call 833-698-6471 to arrange for a hosted fax consultation.


Zero-Touch Provisioning for Phones…A Business Owners Guide

Zero-touch Provisioning…From firewalls to routers, having the ability to set up a network without an IT technician on site is a significant advantage. Luckily, this is the premise behind zero-touch provisioning (ZTP). This technology can also be used with phone systems for small businesses, which can help you save time and maintain seamless productivity. The following guide discusses what you need to know about ZTP.

What Is Zero-touch Provisioning (ZTP)?

This service allows staff to conveniently replace old phone systems or activate new ones. Once implemented on the back end by a telecommunications company, employees without IT skills or training can follow ZTP instructions to turn on phones for immediate connections.

How Does It Work?

The first step is the establishment of an IP address by a telecommunications company. This is needed for the phones to have a configured system for activation. An internet link is created through a portal, and if necessary, firewalls are adjusted to accommodate ZTP. Companies may also have additional options for their phones, such as ZTP phone apps, cloud access, and restricted portal login access.

What Benefits Does ZTP Provide?

The two main perks of ZTP is that the telecommunications service saves time and money. Companies that offer phone services to small businesses can help them get up to speed faster and more efficiently without the need for complex IT skills. ZTP also makes it easy for firms to get their employees connected with reliable phone service with minimal to no disruptions. Finally, staffers can have customized phone management based on how and when they use their phones.

MyVoIP in Lyndhurst, NJ, specializes in providing a host of phone services to small businesses, including ZTP, with a wide range of plans and affordable pricing. If you’re seeking a solution that provides your employees with seamless phone service and easy installation, Call 833-698-6471 to learn more about ZTP. You can also visit our website for information on our complete lineup of products and services.


The Perfect Internet Provider…5 Tips to Choosing One

Choosing the perfect internet provider for your business is an ongoing process. Whether your office needs standard internet services or a premium phone bundle with a telecommunications company, you must consider what would be more beneficial for your employees and your budget. Consult the guide below to help you narrow down your options and make the best decision.

How to Choose an Internet Provider for Your Business

1. Decide on Connection Type

Determine which kind of connection would be most suitable for your business. For example, a Digital Subscriber Line offers a very typical connection and would be perfect for a small shop with only a few employees. On the other hand, fiber-optic internet provides faster service that would better serve a large staff of people or a bigger building.

2. Determine Speed Needs

Internet speeds range from 15–25 megabits to 150–500 megabits. The higher the number, the more speed you have to work with. Consider your employee demands, growth prospects, and data needs before deciding on an option.

3. Consider Customer Support

As a business owner, your needs will change as time passes. As a result, you must choose an ISP or telecommunications company that offers tech support and room for upgrades as you need them. The internet is necessary for nearly every aspect of business, so you want to be sure you can get fast, reliable customer service from knowledgeable staff members when necessary.

4. Choose a Contract Length

Don’t agree to anything until you know exactly what you’re signing up for. While the average Internet Provider contract length is two years, some offer shorter or longer terms to accommodate their customers. Determine how much time you want to give your ISP and look into their early termination fees before making any quick decisions.

5. Read the Fine Print from the Internet Provider

No matter which ISP or telecommunications company you sign with, always read the contract in full and don’t skip any sections. This will include the terms of service, acceptable use policies, and data or bandwidth caps and limitations. All of this information will ensure nothing can interfere with the day-to-day proceedings of your business.

If you think your business would benefit from an internet and voice package, reach out to MyVoIP in Lyndhurst, NJ. This premium telecommunications company offers a variety of services, including virtual PBX, VoIP, and hosted fax. We will help you assess the needs of your business and recommend the perfect package for you. Give us a call today 833-698-6471 to speak with a team member about your needs, or visit our website to learn more about our services.

3 Reasons Why Business Faxing is Still Used

While business faxing may seem obsolete to some, they’re actually growing in popularity. Telecommunications companies offer hosted faxing for a variety of reasons, and advancements in the technology mean that it will continue to be used for many years to come. Here’s why businesses still utilize this service.

Why Is Business Faxing Still Useful?

1. No Cumbersome Machinery with our Business Faxing solution

You no longer need to have physical fax machines in your office. Faxing can be hosted by telecommunications companies, who provide the software for you to send whatever you want securely. They utilize high-level encryption to protect documents.

Log into your account, upload documents, and input the fax number. The telecommunications company will do the rest. Integrations with well-known email applications and cloud services, such as Google Drive® and Dropbox®, make the process even easier. Faxes sent to you will arrive in your email as digital documents, such as a PDF.

2. Convenient

Because so many businesses still use faxing, it would be inconvenient to not have this communication medium. In industries that require documents with traditional signatures—such as health care and law—as opposed to e-signatures, faxing provides an efficient way for people to get the signed documents they need.

If a company requires faxed order forms or contracts to provide a service your business needs, having this technology means you can get up and running with their service quickly. If you have international clients, you might work with businesses in countries that still rely heavily on fax machines, such as Japan.

3. Confirmation

When you send an important document, you want to know it was received. Fax confirmation documents will provide evidence if there is a dispute, such as who was at fault for a missed deadline. Email read receipts may be useful within organizations where everyone uses the same email service; however, the system is not always reliable if used between different email applications that may or may not support the read receipt function.

If you need a trusted telecommunications company to provide hosted faxing, contact MyVoIP in Bergen County, NJ. The company offers a wide range of services, including VoIP phone systems and contact centers that will deliver customer satisfaction for your business. To learn more, Call 833-698-6471 or visit their website

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