How To Listen In On An Active Call on MyVoIP

*Please keep in mind that you require the scope of Office Manager to view active calls in the portal.

As an Office Manager, the home page should look like this. Scroll all the way down, and you will see the current active calls below the graph.

On the right side, it shows the statistics of calls. Circled in red shows the number of current active calls.

Follow the arrow, and click the speaker icon on the same row of the call. Your desk phone will ring just as you are receiving a call. Once you answer it, you will be able to listen in on the active call.

Have more questions? Submit a request
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5 Video Conferencing Etiquette Tips to Remember

5 Etiquette Tips to Remember While Video Conferencing 

Video conferencing has become a must-have tool in today’s technologically-connected business world. It allows teams working remotely to connect and collaborate on projects while keeping business on track. As with in-person meetings, however, there are certain etiquette tips that should be followed to ensure video conferences run smoothly and efficiently. Below are a few important tips to keep in mind.

5 Etiquette Tips to Remember While Video Conferencing 

  1. Test Your Technology Ahead of Time 

It’s always a smart idea to test your technology in advance when videoconferencing with multiple parties. Ask a coworker to hop on a brief test call with you to ensure you have a handle on the way your mic and camera work, along with screen sharing or any other features you plan to use.

  1. Maintain Eye Contact

Just as you would in an in-person meeting, maintain eye contact with the person you’re speaking or listening to. Remember that you’ll need to look directly into the camera, wherever that’s located on your device.

  1. Sit in a Well-Lit Area

It’s courteous to sit in a well-lit environment so your participants can see you well. You may need to adjust the lighting in advance by minimizing glares, closing the blinds behind you, or tilting your screen so others can see your face.

  1. Speak Clearly 

Most modern devices are equipped with high-quality microphones, so you won’t need to shout for others to hear you. Speak at your normal volume, but be sure to enunciate properly so that none of your words are muffled.

  1. Mute Yourself as Needed 

If someone is presenting or you’re not actively engaged in the conversation, put yourself on mute until you need to give input. This will reduce background noise and feedback so that everyone can hear the speaker clearly.

 

If you’re seeking a team to help streamline video conferencing in your office, turn to MyVoIP. Serving Bergen County, NJ, this telecommunications company offers VoIP systems as well as Internet and voice packages to keep your business running smoothly. Explore our plans online or Call 833-698-6471 to discuss your business’s needs with one of our team members.

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Virtual PBX Phone Systems…What are they?

Virtual PBX Phone Systems (or Private Branch Exchange (PBX)) is a business phone system that lets multiple users dial out, receive calls, transfer calls, and communicate in-house simultaneously. On the other hand, a virtual PBX phone system offers the same capabilities but connects to the outside world using an internet connection. If you’re unfamiliar with this technology, review the introduction below to learn how it works and how it could improve your business capabilities.

What Is A Virtual PBX Phone System?

Virtual PBX phone systems are normally provided as a service through a managed services provider. This system uses existing phones and internal lines, so it looks and operates just like a traditional business phone system. As a result, it has a very minor learning curve. However, the switching of calls happens “virtually” through the host’s computer system, and it uses your DSL or cable internet connection for outside calls rather than telephone lines.

What Are Its Benefits?

Virtual PBX offers numerous advantages. For one, it allows users to send and receive calls when they aren’t at their desks. This is an enormous benefit for sales, engineering, and executive team members who travel. These employees can access voicemails and receive calls from anywhere they have an internet connection.

Additionally, setup is inexpensive, as there are no hardware requirements. Moreover, businesses don’t need to spend time or resources maintaining the system, since their managed services provider operates it. This allows small businesses to have the same telecommunications capabilities that were the sole domain of large enterprises in the past.

Finally, because it doesn’t require hardware additions to add users or lines, a virtual PBX is quick, easy, and inexpensive to scale. This is advantageous for rapidly growing businesses who would otherwise find it a challenge to keep up with changing telecommunications needs.

To learn more about adopting a virtual PBX system, contact MyVoIP in Lyndhurst, NJ. This trusted telecommunications company serves businesses throughout Bergen County and the surrounding areas with a 99.9% uptime. In addition to virtual PBX and VoIP phone service, we also specialize in hosted fax and video conferencing. Learn more about our company on our website, or Call 833-698-6471 to arrange a consultation.

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Cloud Services – A Business Owners Guide.

More and more companies are using cloud services, but as a small business owner, you may be wondering if the switch would be beneficial for you. However, the many advantages of cloud services can make the transition worth it for any business, no matter the size. Before contacting a telecommunications company, learn more about the different options available to find the best cloud service for your needs.

Cloud Services…What are they?

Cloud services allow you to store and use your data on the internet through hardware as a service (HaaS) and software as a service (SaaS).

With HaaS, you can get the hardware resources you need without purchasing more servers or network switches. With SaaS, your software applications are hosted and maintained by a service provider that makes them easily accessible to you and your employees.

How Will They Benefit Your Business?

Work Remotely

According to a recent study, 3.4% of the American workforce works remotely. With cloud services, your employees can work and collaborate from anywhere, sharing their progress on the software platform. You’ll also be able to monitor their progress and make sure they’re on task. Working remotely saves your employees the time and money of commuting, and saves you money on a smaller office space.

Grow Your Business

It’s hard to plan for the growth of your business, as you don’t want to invest in technology or resources that you may not need. However, when you work with a telecommunications company, you’ll have access to additional cloud storage space and resources as you need them. Upgrade your system within minutes, and feel good about growing responsibly.

Improve Security

When you store your data on the cloud, it’ll be safe in emergencies. Also, cloud services can automatically keep your computers up-to-date with anti-virus services, protecting you against malware threats. If your devices are lost or stolen, you can feel relieved knowing cloud security is hard to breach. Plus, you’ll still have control of data on the cloud, so you can delete or move it as necessary.

Make the switch to cloud services simple by partnering with MyVoIP in Lyndhurst, NJ. This telecommunications company is committed to finding the IT solutions that’ll keep your business flourishing in this fast-paced landscape. Call 833-698-6471 to speak with an expert about your business needs, or visit our website for more information about how we can help you.
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Are you Freelancing? Reliable Internet Service is a must!

Freelancing is a great way to add new income or enter the world of self-employment. However, since most freelancers communicate with clients over the internet, reliable Internet service become a must!  Otherwise, work may be difficult when your online connection is slow or spotty. By purchasing high-speed internet from a telecommunications company, you’ll experience the following benefits.

Why Do Freelancers Need Reliable Internet Connection?

1. Finding New Jobs

Most freelancers find opportunities through job-posting sites, as this is where many employers post work requests and accept bids. A reliable internet connection from a telecommunications company ensures you can access these sites and apply for jobs.

2. Client Communications

Once you take a job, you’ll need to establish a working relationship with the client. From accepting the initial job requirements to providing updates and revisions, most of the discussions will take place over email and live chat. High-speed internet will ensure you have the bandwidth to use these features.

3. Research

Many jobs will require extensive research, which is easiest online. The internet is home to plenty of resources, including professional databases. Whether you’re reading in your browser or downloading PDFs, you’ll require a high-speed internet connection. You need a telecommunications company that provides reliable internet service.

4. Cloud Connectivity with Reliable Internet Service

Many companies trade content over the cloud, which requires an internet connection. This safe space is where businesses house job content for you to download. Often, they’ll ask you to save and upload working files there as well. You’ll also want access to your personal cloud services so you can safely backup your working files.

Whether you’re a freelancer or small business owner looking for reliable internet service, contact MyVoIP in Lyndhurst, NJ. Our professional team provides state-of-the-art phone systems for small businesses, including video conferencing, VoIP, and hosted fax. Explore all our services on their website, and Call 833-698-6471 to speak with a sales associate about your needs.

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Artificial Intelligence VoIP Is Changing Business Phone Service…Learn How.

Artificial Intelligence VoIP is the hot topic in business today.  With each passing year, advancements in technology continue to shape the way businesses are run in new and exciting ways. For example, while artificial intelligence (AI) is often associated with lifelike robots and cutting-edge research, the technology is also being used in tandem with VoIP phone service in offices around the country right now. Learn more about how these concepts work together below.

How Artificial Intelligence Is Changing VoIP Phone Service

1. Increasing Efficiency with Artificial Intelligence VoIP

With artificial intelligence VoIP, phone users can program bots to manage their calls with clients and customers. Once the AI bot receives specific information, such as if a customer requests an appointment at 2 p.m., it can automatically use that data to block off the meeting and send notifications to the appropriate employees. Over time, it’ll also start to recognize patterns, and it might suggest appointments for repeat clients in the future. This reduces the administrative workloads for receptionists and customer service representatives, making day-to-day operations more efficient.

2. Adapting to Global Needs

Today, many modern companies gather around VoIP phone systems to hold virtual meetings with clients and colleagues across the globe. However, in some cases, language barriers can hinder their progress. With the help of AI, the phone system can automatically recognize the speaker’s language and translate the voice data in real-time. This can simplify communication and make international clients more eager to do business with you.

3. Individualizing Customer Experiences

If you receive a high volume of customer service calls, you might have established an automated system to greet the callers first. Unfortunately, this can cause some customers to become frustrated, especially if the automated system isn’t recognizing what they’re saying. With the help of AI, you can program your VoIP to distinguish between callers who are calm and those who are upset, so you can immediately transfer the aggravated customers to an agent. The system can also keep track of all the information they provide, so they don’t have to repeat their scenario multiple times.

If you’re interested in improving your business with a VoIP phone service, reach out to MyVoip in Lyndhurst, NJ. This telecommunications provider will assess your company’s needs and recommend the ideal internet and voice packages to further your goals. From SMS to software integration, you’ll find countless uses for our tools. Visit their website to learn more about our offerings, or Call 833-698-6471 to arrange a consultation.

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3 Compelling Reasons to Switch to Hosted Fax

Why Should You Choose Hosted Fax?

When it comes to upgrading business technology, fax machines may not be the first devices to come to mind. Yet, standard faxes could be presenting some overlooked risks to your company. Fortunately, a hosted fax system will safeguard your organization against many threats by converting emails to faxes and vice versa through software, without the need for physical fax machines.

1. Avoid Compliance Issues with Hosted Fax

Traditionally, only industries such as health care and law had to be mindful about protecting sensitive data. However, new regulations are currently evolving to control how companies distribute consumers’ personally identifiable information. Fax machines and their servers are rarely encrypted, which increases the risk of others being able to view sensitive data. Thus, if you’re transmitting customer or patient information over fax, you could face noncompliance issues. Virtual faxing has built-in encryption to prevent visibility by third parties and maintain compliance.

2. Keep Cybercriminals Out

Cybercriminals are clever and resourceful. They’ll look for the weakest points in a business, and in many cases, outdated technology such as the fax machine can provide the easiest way in. Analog devices can be targeted by malware or ransomware, which is often sent to faxes via image files. These threats can then be distributed across a business’ entire network, potentially compromising its devices and data. By switching to hosted fax, you can forgo the traditional machine altogether and ensure your documents are sent over a secure network.

3. Secure Your Data

Fax machines print documents upon receipt, which can easily be misplaced or put in the wrong hands. Businesses receive dozens of valuable papers every day, ranging from quotes from vendors to consent forms from clients. With web-based faxing, you can choose how to store incoming faxes to ensure no data ever goes missing. For example, keep them on a cloud drive for easy access and backup purposes.

If you’re thinking about switching to hosted fax, turn to MyVoip. Serving Bergen County, NJ, this trusted telecommunications provider offers state-of-the-art technology and services to keep your business running smoothly, and to minimize the risk of security threats. Find out more about our comprehensive faxing solutions online, or Call 833-698-6471 to discuss your business’ needs with a team member.

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3 Reasons Why Business Faxing is Still Used

While business faxing may seem obsolete to some, they’re actually growing in popularity. Telecommunications companies offer hosted faxing for a variety of reasons, and advancements in the technology mean that it will continue to be used for many years to come. Here’s why businesses still utilize this service.

Why Is Business Faxing Still Useful?

1. No Cumbersome Machinery with our Business Faxing solution

You no longer need to have physical fax machines in your office. Faxing can be hosted by telecommunications companies, who provide the software for you to send whatever you want securely. They utilize high-level encryption to protect documents.

Log into your account, upload documents, and input the fax number. The telecommunications company will do the rest. Integrations with well-known email applications and cloud services, such as Google Drive® and Dropbox®, make the process even easier. Faxes sent to you will arrive in your email as digital documents, such as a PDF.

2. Convenient

Because so many businesses still use faxing, it would be inconvenient to not have this communication medium. In industries that require documents with traditional signatures—such as health care and law—as opposed to e-signatures, faxing provides an efficient way for people to get the signed documents they need.

If a company requires faxed order forms or contracts to provide a service your business needs, having this technology means you can get up and running with their service quickly. If you have international clients, you might work with businesses in countries that still rely heavily on fax machines, such as Japan.

3. Confirmation

When you send an important document, you want to know it was received. Fax confirmation documents will provide evidence if there is a dispute, such as who was at fault for a missed deadline. Email read receipts may be useful within organizations where everyone uses the same email service; however, the system is not always reliable if used between different email applications that may or may not support the read receipt function.

If you need a trusted telecommunications company to provide hosted faxing, contact MyVoIP in Bergen County, NJ. The company offers a wide range of services, including VoIP phone systems and contact centers that will deliver customer satisfaction for your business. To learn more, Call 833-698-6471 or visit their website

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The Perfect Internet Provider…5 Tips to Choosing One

Choosing the perfect internet provider for your business is an ongoing process. Whether your office needs standard internet services or a premium phone bundle with a telecommunications company, you must consider what would be more beneficial for your employees and your budget. Consult the guide below to help you narrow down your options and make the best decision.

How to Choose an Internet Provider for Your Business

1. Decide on Connection Type

Determine which kind of connection would be most suitable for your business. For example, a Digital Subscriber Line offers a very typical connection and would be perfect for a small shop with only a few employees. On the other hand, fiber-optic internet provides faster service that would better serve a large staff of people or a bigger building.

2. Determine Speed Needs

Internet speeds range from 15–25 megabits to 150–500 megabits. The higher the number, the more speed you have to work with. Consider your employee demands, growth prospects, and data needs before deciding on an option.

3. Consider Customer Support

As a business owner, your needs will change as time passes. As a result, you must choose an ISP or telecommunications company that offers tech support and room for upgrades as you need them. The internet is necessary for nearly every aspect of business, so you want to be sure you can get fast, reliable customer service from knowledgeable staff members when necessary.

4. Choose a Contract Length

Don’t agree to anything until you know exactly what you’re signing up for. While the average Internet Provider contract length is two years, some offer shorter or longer terms to accommodate their customers. Determine how much time you want to give your ISP and look into their early termination fees before making any quick decisions.

5. Read the Fine Print from the Internet Provider

No matter which ISP or telecommunications company you sign with, always read the contract in full and don’t skip any sections. This will include the terms of service, acceptable use policies, and data or bandwidth caps and limitations. All of this information will ensure nothing can interfere with the day-to-day proceedings of your business.

If you think your business would benefit from an internet and voice package, reach out to MyVoIP in Lyndhurst, NJ. This premium telecommunications company offers a variety of services, including virtual PBX, VoIP, and hosted fax. We will help you assess the needs of your business and recommend the perfect package for you. Give us a call today 833-698-6471 to speak with a team member about your needs, or visit our website to learn more about our services.
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Zero-Touch Provisioning for Phones…A Business Owners Guide

Zero-touch Provisioning…From firewalls to routers, having the ability to set up a network without an IT technician on site is a significant advantage. Luckily, this is the premise behind zero-touch provisioning (ZTP). This technology can also be used with phone systems for small businesses, which can help you save time and maintain seamless productivity. The following guide discusses what you need to know about ZTP.

What Is Zero-touch Provisioning (ZTP)?

This service allows staff to conveniently replace old phone systems or activate new ones. Once implemented on the back end by a telecommunications company, employees without IT skills or training can follow ZTP instructions to turn on phones for immediate connections.

How Does It Work?

The first step is the establishment of an IP address by a telecommunications company. This is needed for the phones to have a configured system for activation. An internet link is created through a portal, and if necessary, firewalls are adjusted to accommodate ZTP. Companies may also have additional options for their phones, such as ZTP phone apps, cloud access, and restricted portal login access.

What Benefits Does ZTP Provide?

The two main perks of ZTP is that the telecommunications service saves time and money. Companies that offer phone services to small businesses can help them get up to speed faster and more efficiently without the need for complex IT skills. ZTP also makes it easy for firms to get their employees connected with reliable phone service with minimal to no disruptions. Finally, staffers can have customized phone management based on how and when they use their phones.

MyVoIP in Lyndhurst, NJ, specializes in providing a host of phone services to small businesses, including ZTP, with a wide range of plans and affordable pricing. If you’re seeking a solution that provides your employees with seamless phone service and easy installation, Call 833-698-6471 to learn more about ZTP. You can also visit our website for information on our complete lineup of products and services.

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