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How Do Paid and Free VoIP Services Differ?

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When operating a business, employing a VoIP service is a smart and cost-effective way to stay connected with your team and customers. Although some small companies and startups stick with free versions, they don’t offer as many features as paid ones. If you’re debating between these two alternatives for your business, here’s what you need to know.

Free

A free VoIP service gives you barebones telephony, meaning you won’t get any additional features. However, it’s useful if your business is still in its infancy. It allows you to save money on calls and use the funds for other aspects of your company.

Even still, there are caveats to using a free VoIP service. For example, it often requires the recipient to have the same program, which may not look like the most professional option regarding optics. This limitation also prevents you from calling a phone number directly.

Keep in mind that this option heavily relies on a strong internet connection. If your network can’t handle the system, it can result in poor-quality calls. In contrast, with a paid version, the provider will check your bandwidth and speed to ensure the service will work properly. A free VoIP also typically has limited minutes available for features like video calls or international calls.

Paid

The benefits you may have read about for VoIP, such as additional phone lines, call forwarding, conferencing, and multimedia messaging, are primarily part of the paid versions. Emergency calls are also available, which are essential for the safety of anyone on the property, whether they’re an employee, customer, or vendor. 

Whether you wish to add more departments or locations, paying for VoIP gives you the flexibility and scalability to grow your business. This option also helps you enhance your customer experience, allowing you to link to other cloud-based programs like customer relationship management (CRM) software. That kind of integration is a premium service you can’t get for free. 

If you’re ready to invest in more robust VoIP services, contact MyVoIP. Based in Ramsey, NJ, they’ve provided reliable telecommunication services to clients throughout the U.S. and Canada for over a decade. Their VoIP options are not only affordable, but they’re also customizable for your company and its needs. For more information on how they can serve your business, visit their website or call (833) 698-6471.

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