Personalize Every Interaction
My-VoiP automatically provides this information, which is stored in an agent's Nutshell contact history. This allows agents to personalize interactions, provide optimal service, and engage with customers on every call.
Boost Agent Productivity
Nutshell’s ability to perform actions within NutShell. This means that you can keep working on your task, even if you switch between applications.Agents should be able to perform their daily activities without ever leaving the Nutshell.