Personalize Every Interaction
My-VoiP is the easiest way for a customer to get in touch with a Salesforce rep. When a call is connected, My-VoiP shows the customer's salesforce contact history and information - including business contact details, customer contact details, past conversations and call history. The customer can then use this information to personalize every interaction.
Boost Agent Productivity
With the ability to perform My-VoiP's actions within Salesforce, Agents can create a task and assign it to a customer, and then update notes on that task without leaving their current Salesforce view.