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The Do’s and Don’ts of Using VoIP Phone Systems at Work

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In business, a VoIP phone system can streamline daily operations significantly. Short for “Voice over Internet Protocol,” it’s dependent on the internet instead of a landline; it’s robust and highly customizable. However, because it’s a complex piece of technology, there are a few guidelines to follow to ensure everything works out smoothly and securely. If you haven’t done so already, here’s what you need to keep in mind.

Do:

Train employees.

VoIP phone systems have so many features. However, although making and receiving phone calls is fairly intuitive and straightforward, features like call forwarding, mobile access, and API integration requires some training. This can be live seminars, online classes, or a combination thereof.

Use multiple methods of cybersecurity and encryption.

Because VoIP runs on an internet connection, it can be vulnerable to outside interference, especially if the proper precautions aren’t taken. Your company needs things like firewalls and VPNs. The latter is particularly helpful, as it can essentially “cloak” your company’s network and make it appear as if it’s another location.

Don't:

Enable default settings.

Another point of vulnerability is the default settings. Usernames should not be left as “admin,” nor should passwords remain as “password.” Furthermore, most employees should only have basic level access; only top managers and the IT team should have administrative access. This will limit who can change any critical security settings.

Overload the system.

As feature-rich as the VoIP phone systems can be, there is a limit to how much data can be sent back and forth. This amount of data depends on your internet plan and how much bandwidth is available. Bandwidth rates are like traffic lanes for online data; the higher it is, the more data can be sent through. However, if too many employees are using the system at once, you’ll notice a lag.

If you have yet to implement a VoIP phone system at your place of work, contact MyVoIp. Located in Ramsey, NJ, they’ve been trusted for telecommunications by small businesses across the nation and Canada for over a decade. They offer a variety of reliable packages at affordable rates, which you can learn about on their website. For more information and a quote for this service, feel free to call them at (833) 698-6471.

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