4 Ways VoIP Can Improve Customer Service


Your company’s phone system should evolve and grow alongside the business. Making the switch to a voice over internet protocol (VoIP) system has many benefits to make your employees’ workflow easier while meeting your customers’ needs more efficiently. Instead of keeping your phones in the past, upgrade to VoIP services for the following reasons.

The Benefits of VoIP Services

1. Reduced Wait Times

One of the most significant benefits of having a VoIP phone system is the additional bandwidth your system can handle. Scaling up to multiple phone lines considerably reduces the amount of time customers will wait to talk to a representative. This is especially important if you’re opening a new location or experiencing increased call volume during peak seasons.

2. Flexible Locations

Your company’s phone system doubles as a lifeline for employees working from home or traveling for business. Cloud-based services offer features for employees on the go, including call and voicemail forwarding during off-hours and remote access to internal emails and directories. Some VoIP systems even come with mobile apps to redirect calls from your work number to your personal phone to ensure you never miss a client call.

3. Call Analysis

Cloud-based systems include real-time monitoring tools to analyze and rate the quality of calls made over your network. Data pulled from this analysis informs your team of the overall call traffic per day, along with information about call status, duration, and bandwidth consumption. This will help your team deliver a better customer experience and assist with future employee training.

4. Technology Integration

VoIP services allow you to facilitate better collaboration and communication with customers and clients using media-based tools. Integrating your phone lines to a converged data network connects your calls to existing computer, mobile, and tablet software that handles video conferencing, fax over IP, voicemail-to-text transcriptions, and file sharing. This assists in implementing more productive meetings and effective customer interaction.

When you’re ready to upgrade your phone lines, get in touch with MyVoIP in Ramsey, NJ. This telecommunications company is equipped with various solutions for your customer service needs at affordable prices, including cloud-based phone systems, hosted fax portals, and high-definition video conferencing. Call (833) 698-6471 or visit their website to find the right plan for your business.

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