Terms of Service

This Service Agreement (this "Agreement") sets forth the terms and conditions pursuant to which you will receive services from MyVoIP. This Agreement is by and between MYVOIP LLC on behalf of itself and its operating affiliates that provide the MyVoIP Services subject to this Agreement to you ("MyVoIP", "we", "our", "us"), and "You", the accountholder to whom the MyVoIP Services (defined below) are provided.

During the Term and subject to Section 1.3 below, MyVoIP will not charge you more than MyVoIP's published regular month-to-month, non-promotional rates, also called the retail rate, in effect for your local franchise service area as of the first day of the Term of this Agreement (the "Protected Retail Rate(s)") for the MyVoIP Services you ordered and/or subscribed to in response to an offer from MyVoIP.

The specific MyVoIP Services included in your account and covered by this Agreement will be designated on your monthly billing statement during the Term. You agree to carefully review the first billing statement you receive after acceptance of this Agreement and to bring any discrepancies to MyVoIP's attention within thirty (30) days of the Term or seven (7) days after receipt of your first bill, whichever is later. If you do not timely object, you waive the right to do so.

The price protection provided by this Agreement does not apply to the following:

• One-time charges, including installation and activation/reactivation fees
• Usage-based charges, pay-per-use fees, and overage charges
• Applicable federal, state, and local taxes, franchise fees, and other government-mandated fees
• MyVoIP or third-party imposed surcharges and regulatory cost recovery fees
• Fees for services added after you enter into this Agreement
• Any fee or charge not expressly within the scope of the MyVoIP Services

If you qualified for and received a short-term promotional discount off of any Protected Retail Rate ("Promotional Discount"), your rates will revert to the Protected Retail Rate(s) after the stated Promotional Discount period ends for the remainder of the Term.

If you accepted an offer that included a special rebate or incentive, you must maintain the MyVoIP Services covered under this Agreement at the service address of record for at least the first thirty (30) days of the Term to qualify. You must satisfy all stated eligibility requirements and follow all stated instructions for claiming a rebate or incentive. Please allow ten (10) to twelve (12) weeks after MyVoIP receives your qualifying submission.

Except as required by law, rebate checks not deposited within 180 days after issuance will be non-negotiable, forfeited, and invalid. MyVoIP will not replace or reissue any check, prepaid reward card, or other incentive if lost, stolen, or damaged. Unless otherwise prohibited by applicable law, all rebate and incentive offers are limited to one (1) per MyVoIP account and per household.

You accept this Agreement when you first do one of the following:

• Orally confirm your acceptance to MyVoIP or its agent
• Activate any MyVoIP Service covered under this Agreement
• Use or pay for any MyVoIP Service covered under this Agreement
• Agree to this Agreement electronically or physically

By providing your mobile phone number and checking the SMS consent checkbox on our contact form or any other opt-in mechanism, you expressly consent to receive SMS text messages and/or calls from MyVoIP (MYVOIP LLC) at the phone number you provided. Your consent is not required as a condition of purchasing any goods or services.

By opting in, you may receive the following types of SMS messages from MyVoIP:

• Service quotes and pricing information
• Account notifications and service updates
• Appointment reminders and confirmations
• Promotional offers and announcements
• Support communications and follow-ups

Message frequency varies. You may receive up to several messages per month depending on your account activity and opt-in preferences. MyVoIP does not guarantee any specific message frequency.

Standard message and data rates may apply. These charges are assessed by your mobile carrier and are not billed by MyVoIP. Check with your mobile carrier for details about your SMS plan.

You may opt out of receiving SMS messages from MyVoIP at any time by replying STOP to any text message you receive from us. After sending STOP, you will receive a single confirmation message acknowledging your opt-out request, and no further SMS messages will be sent to that number unless you re-opt in.

For assistance with SMS messages from MyVoIP, reply HELP to any text message. You may also contact us directly:

• 📞 (833) 698-6471
• ✉️ Sales@my-voip.com
• 🌐 my-voip.com/contact

MyVoIP will not share, sell, or rent your mobile phone number or SMS opt-in data to third parties for marketing purposes without your express consent. Your information is used solely to provide you with the communications you have requested. Please review our Privacy Policy for full details on how we handle your data.

MyVoIP is not liable for delayed or undelivered messages. Carriers are not liable for delayed or undelivered messages. Message delivery is subject to network availability and your mobile carrier's terms of service.