Privacy Policy
Last updated: January 1, 2025 · MYVOIP LLC
Your Privacy Matters
MYVOIP LLC ("MyVoIP", "we", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, services, or communicate with us.
1. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, company name, and mailing address
- Account Information: Username, password, billing details, and service preferences
- Usage Data: Call logs, message records, and feature usage within our platform
- Device & Technical Data: IP address, browser type, operating system, and referring URLs
- Communications: Records of calls, emails, and chat conversations with our support team
2. How We Use Your Information
- Provide, operate, and maintain our VoIP services
- Process transactions and send related information (invoices, confirmations)
- Respond to inquiries, provide customer support, and resolve disputes
- Send service updates, security alerts, and administrative messages
- Send marketing communications (with your consent, and you may opt out at any time)
- Analyze usage to improve our services and develop new features
- Comply with legal obligations and enforce our Terms of Service
3. SMS & Text Messaging
If you opt in to receive SMS messages from MyVoIP, we will use your mobile number solely to send the types of communications you consented to receive (quotes, service updates, support follow-ups, and promotional offers).
We do not sell, share, or rent your mobile phone number or SMS opt-in data to any third parties for their own marketing purposes.
To opt out at any time, reply STOP to any SMS message. For help, reply HELP or contact us at (833) 698-6471.
Message frequency varies. Standard message and data rates may apply. See our full SMS Policy in our Terms of Service.
4. Sharing Your Information
We do not sell your personal information. We may share your data only in these limited circumstances:
- Service Providers: Trusted vendors who assist in operating our business (billing, hosting, CRM), bound by confidentiality agreements
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: For any other purpose with your explicit consent
5. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These include SSL/TLS encryption, secure data centers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your experience, analyze traffic, and understand where our visitors come from. You can control cookie settings through your browser. Disabling cookies may affect certain functionality of our website.
7. Your Rights
You have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing communications at any time
- Request a copy of data we hold about you
- Lodge a complaint with a data protection authority (where applicable)
To exercise these rights, contact us at Sales@my-voip.com or call (833) 698-6471.
8. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.