1-833-698-6471
Sales@my-voip.com
48 S Franklin Turnpike Ramsey, NJ 07446
When your VoIP calls are disrupted by dropped calls, garbled audio and stuttered speech, it can be a huge distraction for everyone involved. Fortunately, most issues with VoIP call quality are caused by the same factors and can be easily diagnosed and solved. Here are some common VoIP call issues and how to troubleshoot them so that …
Troubleshooting VoIP Calls : 4 Common VoIP Problems & Solutions Read More »
As a business owner, you want to deliver the best product or service. In order to do that, your customers need to be satisfied. Responding to questions and providing help can be the best way to ensure customer loyalty and satisfaction, but being able to provide that support is about more than just being available (although …
Call routing is a VoIP feature that connects callers to qualified agents who can best assist them with their questions or concerns. Businesses can employ a variety of call-routing strategies to improve their call routing, including reducing hold times and preventing endless call transfers to multiple agents, to make it easier for customers to contact the company. …
Call Routing: What it is, How it Works and the Best Practices Read More »
Cloud call center software helps companies of all sizes provide top-notch customer service. Cloud call center software is flexible enough to be implemented on any size of business. Businesses that have sales, support and billing departments will be able to use the features of this program to create call agents and supervisors that are highly …
How to Pick the Right Cloud Call Center Software Read More »
The goal of both call centers and contact centers is the same: to respond to customer inquiries and make it simpler for customers to contact businesses. But they employ various methods to make this happen. However, a contemporary call center offers features that blur the distinction between call centers and contact centers. This blog will …
Call Center vs Contact Center: Which One is Right for You? Read More »
Share on facebook Share on twitter Share on pinterest As of 2020, it seems that most of us are remote workers of some form. Whether you’re working from home, from an office, from a cafe, or from a coworking space, it’s becoming more and more common to work from anywhere and everywhere. Whether it’s the …
Share on facebook Share on twitter Share on pinterest VoIP is a term that describes a technology that allows you to make and receive calls, text messages and emails using a regular phone and internet connection. Depending on your phone, you may see this in the form of a softphone, a smartphone, or a desktop …
VoIP – What is it and is it right for you? Advantages & Disadvantages Read More »
Share on facebook Share on twitter Share on pinterest What is VoIP? How Does It Work? A VoIP phone service provider provides a means for phone calls across the internet. A VoIP phone service provider uses Voice over IP, or VoIP, to convert your voice into a digital signal, compress it, and send it over …
VoIP: How Does It Work? A Beginner’s Guide to VoIP Read More »
Maybe you haven’t heard the term “Cloud Contact Center” but I bet all of you have heard of a call center. Well a contact center essentially is a call center on steroids. We can rightfully say that it is replacing call centers because the customer’s preferred method of reaching a business is no longer just …
Let’s talk about voip phone service, shall we? Communication impacts every aspect of your business. From securing new clients to monitoring supply chains and interacting with customers, it ensures you reach your goals. A faulty, dated phone system creates many roadblocks, which is why businesses are turning to Voice over Internet Protocol (VoIP) as a solution. A VoIP …
VoIP Phone Services are popular telephone systems that you’ll find in many offices and businesses. They operate exclusively over the Internet rather than a physical phone line, which gives them a number of advantages. The following benefits can play an important role in disaster recovery, which is why you might want to consider incorporating them into your office telecom system. …
4 Reasons VoIP Phone Service Should Be Part of Your Disaster Recovery Plan Read More »
A Phone System Upgrade for Small Businesses play a vital part in daily operations, as they allow for instant communication with customers and between employees. If your company has outgrown your phone system, it can slow down processes and frustrate clients, resulting in lost revenue. For that reason, upgrade to VoIP services or a cloud-based system …
3 Signs a Business Phone System Needs an Upgrade Read More »
If you own a small business, the vendors you choose to work with will have a major impact on your organization’s profitability. While different industries demand different kinds of working relationships, virtually every successful business needs a reliable telecommunications company. Here are some of the biggest ways this vendor will contribute to your bottom line, regardless …
What Can a Telecommunications Company Do for My Business? Read More »
5 Etiquette Tips to Remember While Video Conferencing Video conferencing has become a must-have tool in today’s technologically-connected business world. It allows teams working remotely to connect and collaborate on projects while keeping business on track. As with in-person meetings, however, there are certain etiquette tips that should be followed to ensure video conferences run smoothly and …
Virtual PBX Phone Systems (or Private Branch Exchange (PBX)) is a business phone system that lets multiple users dial out, receive calls, transfer calls, and communicate in-house simultaneously. On the other hand, a virtual PBX phone system offers the same capabilities but connects to the outside world using an internet connection. If you’re unfamiliar with this technology, …
More and more companies are using cloud services, but as a small business owner, you may be wondering if the switch would be beneficial for you. However, the many advantages of cloud services can make the transition worth it for any business, no matter the size. Before contacting a telecommunications company, learn more about the different options …
Freelancing is a great way to add new income or enter the world of self-employment. However, since most freelancers communicate with clients over the internet, reliable Internet service become a must! Otherwise, work may be difficult when your online connection is slow or spotty. By purchasing high-speed internet from a telecommunications company, you’ll experience the following benefits. …
Are you Freelancing? Reliable Internet Service is a must! Read More »
Artificial Intelligence VoIP is the hot topic in business today. With each passing year, advancements in technology continue to shape the way businesses are run in new and exciting ways. For example, while artificial intelligence (AI) is often associated with lifelike robots and cutting-edge research, the technology is also being used in tandem with VoIP phone service in …
Artificial Intelligence VoIP Is Changing Business Phone Service. Learn How Read More »
Shift to Video Conferencing Technology from outdated phone conferences. This technology allows you to connect face-to-face with employees and clients at any time. If you’ve been thinking about upgrading your company’s communications, here are just a few ways you stand to benefit. Why Your Business Needs Video Conferencing Technology 1. Video Conferencing Technology Improves Communication During Meetings Non-verbal …
Video Conferencing Technology: 3 Reasons Your Business Needs It Read More »
Why Should You Choose Hosted Fax? When it comes to upgrading business technology, fax machines may not be the first devices to come to mind. Yet, standard faxes could be presenting some overlooked risks to your company. Fortunately, a hosted fax system will safeguard your organization against many threats by converting emails to faxes and vice versa …
While business faxing may seem obsolete to some, they’re actually growing in popularity. Telecommunications companies offer hosted faxing for a variety of reasons, and advancements in the technology mean that it will continue to be used for many years to come. Here’s why businesses still utilize this service. Why Is Business Faxing Still Useful? 1. No Cumbersome Machinery with …
Choosing the perfect internet provider for your business is an ongoing process. Whether your office needs standard internet services or a premium phone bundle with a telecommunications company, you must consider what would be more beneficial for your employees and your budget. Consult the guide below to help you narrow down your options and make the best decision. …
The Perfect Internet Provider | 5 Tips to Choosing One Read More »
Zero touch Provisioning from firewalls to routers, having the ability to set up a network without an IT technician on site is a significant advantage. Luckily, this is the premise behind zero-touch provisioning (ZTP). This technology can also be used with phone systems for small businesses, which can help you save time and maintain seamless productivity. The following …
How does Zero Touch Provisioning work ? A Business Owners Guide Read More »
Faxing remains a useful method for transferring documents, even though typing in phone numbers and sending private files can present security risks. If you don’t yet have hosted fax service and are looking for ways to increase the safety of this practice, use these tips. How to Practice Safer Faxing 1. Use a Cover Page When loading documents onto …
A SIP Phone, or Session Initiation Protocol Phone, is a popular choice for businesses of all sizes and industries. This protocol establishes communication entirely over the internet. Instead of a traditional public switched telephone network, the voice is carried over an IP-based network. Understand what the SIP phone offers to decide if it’s right for you. A …
Online Meetings have opened up a whole new world for collaborating. However, while meetings can be held remotely over video chat, they sometimes fall flat without the face-to-face interactions that were once crucial to every workplace gathering. Here are some ways to make sure your online meeting stands out and remains positive. How to Have …
Share on facebook Share on twitter Share on pinterest Subscribe to our Newsletter Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo. Share this post with your friends Share on facebook Share on twitter Share on linkedin
Hosted Fax User Guide: The instructions above are helpful for sending and receiving faxes. If you have questions or need further assistance, please contact us at (833)698-6471. At MyVoIP, we believe that offering solutions to our customers is paramount to success. Subscribe to our Newsletter Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, …
*Please keep in mind that you require the scope of Office Manager to view active calls in the portal. As an Office Manager, the home page should look like this. Scroll all the way down, and you will see the current active calls below the graph. On the right side, it shows the statistics of calls. Circled …
MyVoIP is the premier provider of cloud communications solutions that enables you to connect with your customers. We offer all the features you need for successful management of your business, plus we support you every step of the way with our 24/7 support specialists.