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The Do’s and Don’ts of Video Conference Calls

SHARE: Video conferencing facilitates face-to-face communication between employees and clients, even when they’re on opposite sides of the country. Low-cost VoIP services now make these services available to businesses of all sizes, so everyone should know how to host a successful call. Below are a few dos and don’ts to follow next time you’re hosting …

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Can VoIP Phone Systems Run When the Internet is Down?

SHARE: When you have a VoIP phone system, your business and employees are privy to a variety of features like call-forwarding, multimedia messaging, and conference calls. Short for “Voice Over Internet Protocol,” this is a system that uses the internet instead of a landline to send and receive calls, as well as other features. However, because …

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The Do’s and Don’ts of Using VoIP Phone Systems at Work

SHARE: In business, a VoIP phone system can streamline daily operations significantly. Short for “Voice over Internet Protocol,” it’s dependent on the internet instead of a landline; it’s robust and highly customizable. However, because it’s a complex piece of technology, there are a few guidelines to follow to ensure everything works out smoothly and securely. If you …

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5 Common Myths About VoIP Phone Technology, Debunked

SHARE: Voice over internet protocol, or VoIP, has revolutionized business phone systems around the world, introducing new features while dramatically slashing costs. Unfortunately, VoIP services are still the subject of prevalent myths and outdated information, which could drive you away from adopting this incredible technology. Below are a few common misconceptions you might have heard …

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4 FAQ About VoIP Phone Systems

SHARE: VoIP services have revolutionized the communication industry, making high-quality, feature-rich systems available to almost all businesses. Instead of relying on copper wires to transmit voice information, VoIP sends calls over the internet in real-time. Below are answers to some common questions you might have about VoIP internet services. Answering Common Questions About VoIP Services …

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3 Tips to Ensure a Smooth Transition to VoIP Phone Systems

SHARE: Perfect for dealing with customer service, collaborating with colleagues, and facilitating telecommunications, a VoIP phone system is a wise investment for any business. It’s feature-rich, versatile, and scalable in both directions. However, like any technology, you need to do more than just install it to make the most of it. Implementing it requires a …

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3 Items to Consider Before Switching to VoIP Systems

SHARE: A VoIP phone system can be enormously beneficial to your business. It provides scalability, improves connections, and creates a more seamless communication experience for your employees and clients. Before you switch, however, it’s important to take a few factors into consideration. Here are three to remember. What to Consider Before Switching to a VoIP …

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A Guide to VoIP Phone Systems

SHARE: Voice over Internet Protocol (VoIP) is an innovative telecommunications system that’s taking workplaces by storm. VoIP services have so much to offer businesses, from enhanced convenience to reduced operating costs. If you’re thinking about upgrading your current phone system, it’s important that you have the right information. Here are some facts to consider to …

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A Brief Introduction to VoIP Phone Systems

SHARE: To stay in contact with clients, suppliers, and competitive partners, small businesses need a reliable telephone communications system. Managers need to respond to concerns, problems, and delays and to communicate clearly and effectively with people both inside and outside the company. Although landline services are most familiar, VoIP services offer numerous advantages. Below is everything …

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The Do’s and Don’ts of VoIP Phone System Security

SHARE: A phone system that uses voice over internet protocol delivers voice and multimedia communications via an internet connection. This technology can streamline your business operations, ensure quality calls, and keep staff members connected, no matter their location, to name just a few benefits. But because VoIP phone systems relay data over internet networks, it’s …

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3 Reasons Your Business Should Use Virtual Fax

SHARE: By signing up for hosted fax service—or online faxing—businesses enable employees and managers to send a fax via personal computer or digital device rather than using a standard fax machine. The technology uses voice-over Internet protocols (VoIP) instead of a traditional telephone connection. It offers numerous benefits over the standalone fax machine. Below are …

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4 Tips for an Effective Conference Call

SHARE: Your business phone system ensures you can communicate effectively and efficiently with customers, clients, and associates. Effective communication is particularly important when it comes to conference calls, which usually involve several participants. Here are a few strategies you can employ when conferring with others on important work matters.   How to Ensure Your Next …

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3 Benefits of Video Conferencing for Businesses

SHARE: When you run a business, effective communication between your employees, vendors, and clients ensures the operation runs smoothly. Investing in video conferencing software is an excellent way to solve location issues, as people around the country can meet virtually. This is especially useful if you operate over long distances or have remote employees. Below …

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The Do’s & Don’ts of Conducting a Video Conference

SHARE: Video conferencing is a convenient, cost-effective way to bring people together from multiple locations for virtual meetings. Though this technology has been around for years, the usage of video conferencing platforms spiked during the COVID-19 pandemic and has remained popular. As more and more people embrace this method of communication, informal etiquette rules have …

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3 Myths About VoIP Debunked

SHARE: Thanks to Voice over Internet Protocol (VoIP), individuals and businesses can make phone calls over the internet. Whether through a standard telephone, computer, or mobile phone, a digital signal conversion makes communication between parties clear, seamless, and convenient. Unfortunately, there are several misconceptions about VoIP services. Here are a few common ones and what’s …

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3 Reasons Your Business Needs Mobile VoIP Services

SHARE: When it comes to business communications, integrating mobile VoIP services is a smart option for any company. For those who may be unaware, VoIP, which is short for “Voice over Internet Protocol,” makes telecommunication possible via an internet connection instead of a landline. So, mobile VoIP allows people to use this service on their smartphones instead …

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Why Businesses Should Use Xima® Contact Center as a Service

SHARE: No matter what the industry, modern businesses need to manage extensive telecommunications pathways to stay reliably in contact with clients and customers. Contact Center as a Service (CCaaS) solutions help streamline this process by using scalable cloud-based software to manage customer interactions across various channels, including business phone systems, e-mail, fax, chat, and social …

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What Is CPaaS?

SHARE: CPaaS is an acronym for Communications Platform as a Service. This is a cloud-based technology that lets you add messaging, video, and other features to your existing business phone system applications without having to design complex technical infrastructure for each product. Below, learn more about how CPaaS works and the benefits it provides. How …

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4 FAQ About VoIP Services for Businesses

SHARE: Every business needs a reliable communication system, as this ensures your employees can stay in contact with customers and coworkers. If you’re looking to upgrade from a traditional landline, investing in Voice over Internet Protocol, or VoIP services, is an excellent option. This telecommunication system can accommodate companies of any size, allowing you to …

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3 Benefits of VoIP Services for Remote Workers

SHARE: Whether your business always had a remote workforce or the COVID-19 pandemic forced employees to work from home, maintaining communication between team members helps the business be successful and productive. One of the best ways to facilitate connectivity is by investing in VoIP services. A Voice over Internet Protocol service allows users to make calls …

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3 Factors to Consider When Choosing a Business Phone System

SHARE: Whether you need to get in contact with customers or distributors, communicating by phone is an essential part of business. While some companies rely on it more than others, every enterprise should have a reliable business phone system for when they need to make or take calls. If you are having trouble deciding among the available …

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The Benefits of API Integrations With VoIP Services

SHARE: When your business phone system utilizes VoIP services or voice over internet protocol, you can connect with clients over a high-speed internet connection instead of traditional landlines. API integrations, or application programming interface integrations, connect software to allow multiple applications and computer systems to share information. If you’re wondering whether to incorporate APIs, here are a …

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3 Advantages of Switching to a Cloud-Based Call Center

SHARE: A call center is the primary interface between a business and its customers, but traditional phone lines can’t provide the experience modern customers expect. On-site call center equipment is also expensive to install, maintain, and upgrade, which makes call center as a service (CCaaS) solutions so attractive. These innovative technologies use VoIP services to create virtual …

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4 FAQ About VoIP

SHARE: Telecommunication services are crucial for connecting with your clients, so you need a phone system that offers affordability and reliability. A VoIP phone system can enhance your business’s operations and outreach while potentially reducing your costs. If you’re interested in this solution, check out these frequently asked questions to help decide if a VoIP service …

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3 Reasons to Switch to Virtual PBX

SHARE: A private branch exchange (PBX) automatically directs incoming calls to the correct department, reducing hold times for customers and eliminating redundancies in your communication system. Traditionally, these systems required extensive equipment and constant maintenance. Fortunately, a virtual PBX system uses software to perform the same functions without significant investments, making it accessible to businesses …

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4 Industries That Are Simplified With Hosted Faxing

SHARE: In modern workplaces, fax machines may seem clunky and unnecessary. However, faxing remains an integral practice in various corners of the business world. Hosted fax services offer seamless solutions for these organizations using VoIP phone systems and secure software to rapidly transmit documents from smartphones, laptops, or personal computers. Here are four industries that …

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3 Ways VoIP Phone Systems Benefit Schools

SHARE: Voice over internet protocol (VoIP) delivers voice and media communications over the internet rather than traditional telephone lines. Modern broadband networks ensure VoIP calls have clear, consistent quality, with little risk of drops or service interruptions. However, these aren’t the only benefits of VoIP phone system, especially for schools. Reasons to Install VoIP Phones …

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3 Creative Business Uses for Video Conferencing

SHARE: Modern organizations must operate when team members are on different sides of town or even the world. This is even more important during the COVID-19 pandemic when work frequently takes place from home. Fortunately, modern technologies like video conferencing enable you to maintain relations without the cost of frequent travel. Here are some of the …

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5 Ways Video Conferencing Can Help a Business

SHARE: Video conferencing is a ubiquitous feature of the modern business world, allowing face-to-face interaction between employees and clients who may be hundreds of miles apart. While traditional audio conference calls can fill most needs, video conferencing offers some benefits other technologies can’t match. Here are a few reasons your business should adopt this technology. …

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3 Industries That Benefit From VolP Phone Systems

SHARE: All businesses depend on reliable communication for everything from work collaboration to customer service inquiries. However, some industries require secure and dependable VoIP phone systems more than others. Unlike a traditional landline, these systems rely on the internet for connectivity and offer features beyond telephony. If you’re wondering whether your business needs this option, learn more …

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3 Reasons Businesses Should Abandon Their Landline Phones

SHARE: Landline phone systems were the most advanced communication technology available for decades, but they can’t compete with today’s digital tools. No matter what business you’re in, VoIP services provide an impressive range of benefits that can help bring your company into the 21st century. If your business is still using a landline, here are a few …

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5 Questions to Ask a Telecommunications Company

SHARE: Partnering with the right telecommunications company is essential to your business’s success. After all, having dependable internet and phone services ensures your staff can communicate with suppliers and customers, thereby keeping operations running smoothly. As you search for the right provider, here are a few questions to ask. What You Need to Ask Before Partnering With …

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3 Text-to-Speech Tools for VoIP Services

SHARE: For many business owners, Voice over Internet Protocol (VoIP) helps broaden their capabilities. Unlike traditional landlines, VoIP services depend on internet connections to make standard calls, conference calls, multimedia messaging, and telecommunication much more efficient. Additionally, you can pair the phones with various tools, such as those that convert text to speech. If you’re interested in …

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3 Tips for Successfully Transitioning Your Staff to Remote Work

SHARE: The COVID-19 pandemic has made it necessary for many companies to transition most or all of their workforce to home. This has resulted in the need for new policies to handle how employees will use video conferencing and VoIP to remain communicative and stay on top of projects. Here are a few practical strategies businesses making …

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3 Ways Cloud Services Can Boost Business

SHARE: If you’re looking for ways to streamline and improve your business, cloud services are a smart investment. This type of technology is not dependent on having hardwired access to a particular hard drive or server; instead, everything is online. Plus, there are many different types, all designed for various purposes, such as content management, correspondence, and …

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3 Myths About VoIP Services

SHARE: Voice over internet protocol (VoIP) is an innovative technology that can considerably simplify life for business owners. In addition to providing an economical alternative to a traditional phone system, it also promotes increased collaboration and is easy to adjust according to your company’s needs. Yet despite these advantages, VoIP services are still subject to many misconceptions, …

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4 Ways VoIP Can Improve Customer Service

SHARE: Your company’s phone system should evolve and grow alongside the business. Making the switch to a voice over internet protocol (VoIP) system has many benefits to make your employees’ workflow easier while meeting your customers’ needs more efficiently. Instead of keeping your phones in the past, upgrade to VoIP services for the following reasons. The Benefits …

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What Is the SIP Phone?

SHARE: SIP, or Session Initiation Protocol, is a popular choice for businesses of all sizes and industries. This protocol establishes communication entirely over the internet. Instead of a traditional public switched telephone network, the voice is carried over an IP-based network. Understand what the SIP phone offers to decide if it’s right for you. A Guide to …

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What Can a Telecommunications Company Do for My Business?

SHARE: If you own a small business, the vendors you choose to work with will have a major impact on your organization’s profitability. While different industries demand different kinds of working relationships, virtually every successful business needs a reliable telecommunications company. Here are some of the biggest ways this vendor will contribute to your bottom line, regardless …

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3 Signs a Business’s Phone System Needs an Upgrade

SHARE: Phone systems for small businesses play a vital part in daily operations, as they allow for instant communication with customers and between employees. If your company has outgrown your phone system, it can slow down processes and frustrate clients, resulting in lost revenue. For that reason, upgrade to VoIP services or a cloud-based system when …

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5 Video Conferencing Etiquette Tips

SHARE: Video conferencing has become a must-have tool in today’s technologically-connected business world. It allows teams working remotely to connect and collaborate on projects while keeping business on track. As with in-person meetings, however, there are certain etiquette tips that should be followed to ensure video conferences run smoothly and efficiently. Below are a few important tips to …

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4 Reasons VoIP Should Be Part of Your Disaster Recovery Plan

SHARE: VoIP services are popular telephone systems that you’ll find in many offices and businesses. They operate exclusively over the Internet rather than a physical phone line, which gives them a number of advantages. The following benefits can play an important role in disaster recovery, which is why you might want to consider incorporating them into your office telecom system. …

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A Business Owner’s Guide to Zero-Touch Provisioning for Phones

SHARE: From firewalls to routers, having the ability to set up a network without an IT technician on site is a significant advantage. Luckily, this is the premise behind zero-touch provisioning (ZTP). This technology can also be used with phone systems for small businesses, which can help you save time and maintain seamless productivity. The following …

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5 Tips for Choosing the Perfect Internet Provider

SHARE: While there are tons of internet providers available, choosing the right one for your business is an ongoing process. Whether your office needs standard internet services or a premium phone bundle with a telecommunications company, you must consider what would be more beneficial for your employees and your budget. Consult the guide below to help …

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A Brief Guide to Virtual PBX Phone Systems

SHARE: A private branch exchange (PBX) is a business phone system that lets multiple users dial out, receive calls, transfer calls, and communicate in-house simultaneously. On the other hand, a virtual PBX system offers the same capabilities but connects to the outside world using an internet connection. If you’re unfamiliar with this technology, review the introduction below …

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4 Do’s & Don’ts of Switching to VoIP Services

SHARE: Whether you own a start-up or an enterprise-level company, Voice over Internet Protocol (VoIP) is always a smart choice when it comes to business phone systems. Using an internet connection rather than a landline, you can add call-waiting, video conferencing, multimedia messaging, and much more to your business capabilities. However, before you commit to …

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3 Reasons Your Business Needs Video Conferencing Capabilities

SHARE: If your business regularly communicates through phone conferences, it may be time to switch to video conferencing. This technology allows you to connect face-to-face with employees and clients at any time. If you’ve been thinking about upgrading your company’s communications, here are just a few ways you stand to benefit. Why Your Business Needs Video Conferencing 1. …

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3 Ways Artificial Intelligence Is Improving VoIP Phone Service

SHARE: With each passing year, advancements in technology continue to shape the way businesses are run in new and exciting ways. For example, while artificial intelligence (AI) is often associated with lifelike robots and cutting-edge research, the technology is also being used in tandem with VoIP phone service in offices around the country right now. Learn more …

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4 Reasons Freelancers Need Reliable Internet Service

SHARE: Freelancing is a great way to add new income or enter the world of self-employment. However, since most freelancers communicate with clients over the internet, work may be difficult when your online connection is slow or spotty. By purchasing high-speed internet from a telecommunications company, you’ll experience the following benefits. Why Do Freelancers Need Reliable …

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Troubleshooting VoIP Calls : 4 Common VoIP Problems & Solutions

When your VoIP calls are disrupted by dropped calls, garbled audio and stuttered speech, it can be a huge distraction for everyone involved. Fortunately, most issues with VoIP call quality are caused by the same factors and can be easily diagnosed and solved. Here are some common VoIP call issues and how to troubleshoot them so that …

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Call Routing: What it is, How it Works and the Best Practices

Call routing is a VoIP feature that connects callers to qualified agents who can best assist them with their questions or concerns. Businesses can employ a variety of call-routing strategies to improve their call routing, including reducing hold times and preventing endless call transfers to multiple agents, to make it easier for customers to contact the company. …

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Call Center vs Contact Center: Which One is Right for You?

The goal of both call centers and contact centers is the same: to respond to customer inquiries and make it simpler for customers to contact businesses. But they employ various methods to make this happen. However, a contemporary call center offers features that blur the distinction between call centers and contact centers. This blog will …

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4 Reasons VoIP Phone Service Should Be Part of Your Disaster Recovery Plan

VoIP Phone Services are popular telephone systems that you’ll find in many offices and businesses. They operate exclusively over the Internet rather than a physical phone line, which gives them a number of advantages. The following benefits can play an important role in disaster recovery, which is why you might want to consider incorporating them into your office telecom system. …

4 Reasons VoIP Phone Service Should Be Part of Your Disaster Recovery Plan Read More »

What Can a Telecommunications Company Do for My Business?

If you own a small business, the vendors you choose to work with will have a major impact on your organization’s profitability. While different industries demand different kinds of working relationships, virtually every successful business needs a reliable telecommunications company. Here are some of the biggest ways this vendor will contribute to your bottom line, regardless …

What Can a Telecommunications Company Do for My Business? Read More »

5 Video Conferencing Etiquette Tips to Remember

5 Etiquette Tips to Remember While Video Conferencing Video conferencing has become a must-have tool in today’s technologically-connected business world. It allows teams working remotely to connect and collaborate on projects while keeping business on track. As with in-person meetings, however, there are certain etiquette tips that should be followed to ensure video conferences run smoothly and …

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Virtual PBX Phone Systems, What are they?

Virtual PBX Phone Systems (or Private Branch Exchange (PBX)) is a business phone system that lets multiple users dial out, receive calls, transfer calls, and communicate in-house simultaneously. On the other hand, a virtual PBX phone system offers the same capabilities but connects to the outside world using an internet connection. If you’re unfamiliar with this technology, …

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Are you Freelancing? Reliable Internet Service is a must!

Freelancing is a great way to add new income or enter the world of self-employment. However, since most freelancers communicate with clients over the internet, reliable Internet service become a must!  Otherwise, work may be difficult when your online connection is slow or spotty. By purchasing high-speed internet from a telecommunications company, you’ll experience the following benefits. …

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Artificial Intelligence VoIP Is Changing Business Phone Service. Learn How

Artificial Intelligence VoIP is the hot topic in business today.  With each passing year, advancements in technology continue to shape the way businesses are run in new and exciting ways. For example, while artificial intelligence (AI) is often associated with lifelike robots and cutting-edge research, the technology is also being used in tandem with VoIP phone service in …

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Video Conferencing Technology: 3 Reasons Your Business Needs It

Shift to Video Conferencing Technology from outdated phone conferences. This technology allows you to connect face-to-face with employees and clients at any time. If you’ve been thinking about upgrading your company’s communications, here are just a few ways you stand to benefit. Why Your Business Needs Video Conferencing Technology 1. Video Conferencing Technology Improves Communication During Meetings Non-verbal …

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3 Reasons Why Business Faxing is Still Used

While business faxing may seem obsolete to some, they’re actually growing in popularity. Telecommunications companies offer hosted faxing for a variety of reasons, and advancements in the technology mean that it will continue to be used for many years to come. Here’s why businesses still utilize this service. Why Is Business Faxing Still Useful? 1. No Cumbersome Machinery with …

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The Perfect Internet Provider | 5 Tips to Choosing One

Choosing the perfect internet provider for your business is an ongoing process. Whether your office needs standard internet services or a premium phone bundle with a telecommunications company, you must consider what would be more beneficial for your employees and your budget. Consult the guide below to help you narrow down your options and make the best decision. …

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How does Zero Touch Provisioning work ? A Business Owners Guide

Zero touch Provisioning from firewalls to routers, having the ability to set up a network without an IT technician on site is a significant advantage. Luckily, this is the premise behind zero-touch provisioning (ZTP). This technology can also be used with phone systems for small businesses, which can help you save time and maintain seamless productivity. The following …

How does Zero Touch Provisioning work ? A Business Owners Guide Read More »

A SIP Phone…What is it?

A SIP Phone, or Session Initiation Protocol Phone, is a popular choice for businesses of all sizes and industries. This protocol establishes communication entirely over the internet. Instead of a traditional public switched telephone network, the voice is carried over an IP-based network. Understand what the SIP phone offers to decide if it’s right for you. A …

A SIP Phone…What is it? Read More »