How Can VolP Phone Systems Benefit Retail Stores?

As a retail business, your phone system is essential for fielding customer requests, dealing with vendors, and coordinating with staff. That’s why many retail shops are upgrading to VoIP phone systems, which have a lot to offer small businesses. Unlike landline telephones, VoIP systems use the internet to send and receive calls to and from a wide variety of devices. Here are a few things you can expect after making the switch. 

2. Lower Costs

Installing and maintaining landlines can become extremely expensive for small businesses. With VoIP, many customers only pay for their internet service without added costs. While you can purchase handsets that mimic the appearance of landline phones, this system can also be used with mobile devices. That means your team can use their existing smartphones to perform important work functions. 

3. More Features

While affordable, VoIP systems definitely don’t skimp on features. Though it can vary based on provider, most systems offer things like call transfer, hold music, voicemail, caller ID, auto attendant, software integration, call management, and many others. When used with mobile devices, your staff can also make video calls to anywhere around the world, as well as use instant messaging for time-sensitive communication.